Privacy policy

This Privacy Policy (“Policy”) explains how Aur Earplugs (“Aur Earplugs,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information obtained through our website, https://aurearplugs.com (the “Site”). We respect your privacy and are committed to handling personal data in accordance with applicable privacy and data protection laws. By accessing or using the Site, you agree to the practices described in this Policy.

1. Questions and Contact Information

If you have any questions about this Policy or how we handle your data, you may contact us at:

Aur Earplugs
Email: info@aurearplugs.com

2. Information We Collect

We only collect information that is reasonably necessary to operate our business, process orders, and improve your experience. This may include:

a. Device and Website Usage Information

When you visit our Site, we may automatically collect technical information such as your IP address, browser type, operating system, time zone, referring URLs, pages viewed, and how you interact with the Site. We use cookies and similar technologies to operate the Site, analyze performance, and personalize content.

b. Order and Transaction Information

When you place an order, we collect information needed to complete the purchase, including your name, email address, billing and shipping address, payment details, and phone number. This information is used to process payments, fulfill orders, deliver products, and communicate with you about your order.

c. Customer Communications

If you contact us for support, questions, or inquiries, we may store your messages and related information to respond to you and improve our customer service.

3. How We Use Personal Information

We may use collected information for purposes including:

  • Processing and fulfilling orders, returns, and exchanges
  • Communicating order updates, shipping information, and support responses
  • Operating, maintaining, and improving the Site
  • Understanding customer behavior and improving user experience
  • Sending marketing or promotional messages where legally permitted
  • Detecting and preventing fraud or unauthorized activity
  • Complying with legal and regulatory obligations

4. Information Sharing and Disclosure

We do not sell or rent personal information.

We may share data only with trusted third-party service providers that help operate our business, including:

  • Shopify (our e-commerce platform): Shopify Privacy Policy
  • Payment processors and financial service providers
  • Shipping carriers and fulfillment partners
  • Email, marketing, and communication platforms
  • Analytics, security, and technical service providers

We may also disclose information if required by law, to enforce our policies, or to protect the rights, safety, or property of Aur Earplugs or others.

5. Marketing, Advertising, and Analytics

We may use third-party tools to measure performance and deliver relevant advertising, including:

  • Google Analytics (opt-out available here)
  • Shopify Audiences
  • Social media and advertising platforms

You may opt out of interest-based advertising through tools such as Google Ad Settings, Facebook Ad Settings, or the Digital Advertising Alliance.

6. Your Privacy Rights

Depending on your location (including regions such as the EEA, UK, or California), you may have rights to access, correct, or delete your personal data, object to certain processing, and request portability of your data.

Requests can be submitted to info@aurearplugs.com. We may need to verify your identity before processing requests.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, analyze performance, and improve user experience. You may disable cookies through your browser settings, but some features of the Site may not function properly.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. While no system is fully secure, we regularly review and improve our security practices.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law (including tax, accounting, or legal obligations).

10. International Data Transfers

Your information may be processed outside your country of residence. When this occurs, we apply appropriate safeguards to protect your data in accordance with applicable laws.

11. Children’s Privacy

Our Site is not intended for individuals under 13 years old. We do not knowingly collect personal data from children. If we become aware of such data being collected, we will delete it promptly.

12. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site indicates acceptance of those changes.

For More Information

If you have questions about our policy, don’t hesitate to reach out, we’re always happy to help however we can.

Business Name:
Aur Earplugs

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

Business Email:
info@aurearplugs.com

Business Address:
1725 Westgate Parkway SW
Atlanta, Georgia 30336
United States
Fulfillment center address. This location is not open to the public.