Terms of service

Welcome to Aur Earplugs. Thank you for visiting our website and for your interest in our products. These Terms of Service (“Terms”) govern your access to and use of https://aurearplugs.com (the “Site”), including any purchases made through the Site.

By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, you should discontinue use of the Site immediately.

Who We Are

Aur Earplugs is an online retail brand operating through its e-commerce storefront. In these Terms, “we,” “us,” and “our” refer to Aur Earplugs.

Your use of the Site and related services is subject to acceptance of these Terms.

1. Acceptance of Terms

By using the Site, you agree to these Terms and any related policies referenced within them, including our Privacy Policy, Refunds & Returns Policy, and Shipping Policy.

Failure to comply with these Terms may result in restricted access or denial of service.

2. Eligibility

You must be at least eighteen (18) years old or the age of legal majority in your jurisdiction to make purchases.

Users under 18 may only use the Site under the supervision of a parent or legal guardian.

3. Online Store Use

You agree not to use the Site or its products for any unlawful or prohibited activities.

This includes:

  • Introducing viruses, malware, or harmful code
  • Attempting to disrupt or interfere with Site functionality
  • Unauthorized access to systems or data

Violations may result in suspension or termination of access.

4. General Conditions

We reserve the right to refuse service to anyone at any time for lawful reasons.

All content on the Site, including text, images, branding, and materials, is the property of Aur Earplugs and may not be copied, reproduced, or distributed without prior written permission.

5. Accuracy of Information

We strive to ensure all product details, pricing, availability, and descriptions are accurate. However, errors may occur.

We reserve the right to correct or update information at any time without prior notice.

6. Modifications to Products, Services, and Pricing

We may change, update, suspend, or discontinue any product, service, feature, or price at any time without notice or liability.

7. Products and Availability

Some products may be available exclusively online and in limited quantities.

We aim to display product colors accurately, but variations may occur due to screen settings or lighting.

All purchases are subject to our Refunds & Returns Policy.

8. Billing and Account Information

You agree to provide accurate and complete billing information for all purchases.

We reserve the right to:

  • Refuse or cancel any order
  • Limit order quantities
  • Block suspected fraudulent transactions

9. Shipping and Delivery

  • Processing Time: Orders are typically processed within one (1) business day
  • Shipping Schedule: Orders ship Monday through Sunday; orders placed before 5:00 PM local time generally ship the same day
  • Transit Time: USPS Ground Advantage, typically 2–5 business days
  • Estimated Delivery: Approximately 3–6 business days total
  • Shipping Cost: Free shipping over $50; $5.55 flat rate under $50
  • Tracking: All orders include tracking information

Customers are responsible for providing accurate shipping details.

Aur Earplugs is not responsible for delays or delivery issues caused by incorrect addresses or carrier-related delays.

10. Returns, Exchanges, and Refunds

  • Return Window: Requests must be submitted within forty (40) days of delivery
  • Eligibility: Items must be returned in original condition unless defective
  • Return Shipping: Covered for approved returns
  • Exchanges: Shipping is covered for approved exchanges
  • Damaged Orders: Must be reported within three (3) days of delivery (photos recommended)
  • Lost or Missing Packages: Handled by the carrier; claims must be filed with USPS
  • Post-Delivery Damage: Not covered if caused by misuse, handling, or storage

Additional details are outlined in our Refunds & Returns Policy.

11. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

  • Data is used to process orders, shipping, and customer support
  • We may send transactional or marketing emails (where permitted)
  • We do not sell personal customer information

12. Optional Third-Party Tools

We may provide access to third-party tools or services.

These are provided “as is” and used at your own risk. We do not control or guarantee their performance.

13. Third-Party Links

The Site may contain links to third-party websites.

Aur Earplugs is not responsible for the content, policies, or practices of external sites. Users should review those sites independently.

14. User Feedback and Reviews

By submitting reviews, feedback, or suggestions, you grant Aur permission to use, modify, publish, and distribute that content without compensation. You are responsible for ensuring your submissions do not violate any third-party rights.

15. Errors and Corrections

We reserve the right to correct errors in pricing, descriptions, promotions, or availability.

Orders may be modified or canceled if inaccuracies are identified, even after submission.

16. Prohibited Uses

You agree not to use the Site for:

  • Violating any laws or regulations
  • Infringing intellectual property rights
  • Uploading malicious software or code
  • Collecting personal data without consent
  • Engaging in spam, phishing, scraping, or data harvesting

Violations may result in immediate termination of access.

17. Disclaimers and Limitation of Liability

All products and services are provided “as is” and “as available.” We do not guarantee specific results or outcomes. Products are not intended to diagnose, treat, cure, or prevent any disease.

To the fullest extent permitted by law, Aur Earplugs is not liable for any indirect, incidental, or consequential damages arising from use of the Site or products.

18. Indemnification

You agree to indemnify and hold harmless Aur Earplugs, its affiliates, employees, and agents from any claims, losses, or expenses arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of applicable laws

19. Termination

We may suspend or terminate access to the Site at any time for violations of these Terms.

Any obligations incurred before termination will still apply.

20. Governing Law and Entire Agreement

These Terms are governed by the laws of the United States and the State of Georgia.

These Terms, along with our policies, represent the full agreement between you and Aur Earplugs regarding use of the Site.

For More Information

If you have questions about our policy, don’t hesitate to reach out, we’re always happy to help however we can.

Business Name:
Aur Earplugs

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

Business Email:
info@aurearplugs.com

Business Address:
1725 Westgate Parkway SW
Atlanta, Georgia 30336
United States
Fulfillment center address. This location is not open to the public.